please note that there’s a slight delay due to a lot of orders!! thankyou <3

FAQs

How do I look after my jewellery?

Keep them out of direct sunlight when you aren't wearing them and don't wear them to bed. If they happen to get wet, dry them quickly however water shouldn't affect them too much. 

When will my order arrive?

We have a 2-5 day processing time unless specified otherwise. Once your order has been shipped, it should arrive in 2-3 business days (unless international then 2-3 weeks). If your order hasn't arrived after the times stated above please contact us via Instagram (@lucysjewels) or via email (lucysjewelsnz@gmail.com). 

What is my jewellery made from?

Your jewellery is either made from polymer clay or resin (unless they're in the imported collection then they are from overseas). We use sterling silver hooks (please contact us if you need hypoallergenic hooks and we’ll see if we can work something out)!

My rings/earrings have small imperfections?

Please note that all our rings/earrings are handmade in NZ so if they arrive with little imperfections that is completely normal and it only adds to the uniqueness of your jewellery!

How do I work out my ring size?

I explain how to work out your size on my Instagram page (in my highlights)! The sizings I use are UK/AUS/NZ sizings - letters instead of numbers.

Do you do custom orders?

If you're after a custom order, feel free to DM me on Instagram (@lucysjewels). There might be a delay in making what you're after as we can get quite busy.

Return Policy

Unfortunately,  due to hygiene reasons I can't accept returns but if you are unhappy with your purchase, we can easily offer you a discount code for your next order. If your jewellery arrives broken/something is wrong please let us know and we will be happy to send you a new pair free of charge or even offer a refund at our discretion.